REFUND
Refund Policy
All the details about refund at Adject
REFUND
Refund Policy
All the details about refund at Adject
Date of Last Update: Jan 14
At Adject (“Adject”, “we”, “us”, or “our”), we want you to have a great experience using our AI-powered tools.
Because generating images and videos incurs real-time infrastructure and third-party API costs, we apply the following refund and cancellation policy.
Please read this policy carefully before purchasing.
1. Subscription Plans
Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing cycle has started.
You may cancel at any time.
After cancellation, your plan will remain active until the end of the current billing period.
No additional charges will be applied after cancellation.
Annual Subscriptions
Annual subscriptions are billed upfront.
We offer a 7-day refund window for annual plans only if:
The request is made within 7 days of purchase, and
Total usage does not exceed 10 image or equivalent generation credits.
After this period or usage threshold, annual subscriptions are non-refundable.
2. Credit-Based Purchases & Add-Ons
Purchased credits (including add-on or bulk credits) are non-refundable once delivered to your account.
Credits do not expire unless otherwise stated.
Unused credits cannot be exchanged for cash or refunded.
3. Exceptional Circumstances
We may consider refunds on a case-by-case basis in limited situations, including:
Duplicate or incorrect charges caused by a billing error
Verified unauthorized transactions
Critical technical issues that prevent use of the Service despite reasonable troubleshooting with our support team
Refunds are not guaranteed and are evaluated individually.
4. How to Request a Refund
To request a refund, please contact us at:
Include the following information:
Your account email address
Transaction ID or invoice number
A brief explanation of the issue
We aim to review refund requests within 5 business days.
If approved, refunds are issued to the original payment method and typically appear within 7–10 business days, depending on your bank or payment provider.
5. Chargebacks & Disputes
Initiating a chargeback without contacting Adject support first may result in:
Temporary suspension of your account
Permanent loss of credits or access in cases of abuse
We strongly encourage reaching out to us directly so we can help resolve any issue.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the Service after changes constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions about billing, cancellations, or refunds:
At Adject (“Adject”, “we”, “us”, or “our”), we want you to have a great experience using our AI-powered tools.
Because generating images and videos incurs real-time infrastructure and third-party API costs, we apply the following refund and cancellation policy.
Please read this policy carefully before purchasing.
1. Subscription Plans
Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing cycle has started.
You may cancel at any time.
After cancellation, your plan will remain active until the end of the current billing period.
No additional charges will be applied after cancellation.
Annual Subscriptions
Annual subscriptions are billed upfront.
We offer a 7-day refund window for annual plans only if:
The request is made within 7 days of purchase, and
Total usage does not exceed 10 image or equivalent generation credits.
After this period or usage threshold, annual subscriptions are non-refundable.
2. Credit-Based Purchases & Add-Ons
Purchased credits (including add-on or bulk credits) are non-refundable once delivered to your account.
Credits do not expire unless otherwise stated.
Unused credits cannot be exchanged for cash or refunded.
3. Exceptional Circumstances
We may consider refunds on a case-by-case basis in limited situations, including:
Duplicate or incorrect charges caused by a billing error
Verified unauthorized transactions
Critical technical issues that prevent use of the Service despite reasonable troubleshooting with our support team
Refunds are not guaranteed and are evaluated individually.
4. How to Request a Refund
To request a refund, please contact us at:
Include the following information:
Your account email address
Transaction ID or invoice number
A brief explanation of the issue
We aim to review refund requests within 5 business days.
If approved, refunds are issued to the original payment method and typically appear within 7–10 business days, depending on your bank or payment provider.
5. Chargebacks & Disputes
Initiating a chargeback without contacting Adject support first may result in:
Temporary suspension of your account
Permanent loss of credits or access in cases of abuse
We strongly encourage reaching out to us directly so we can help resolve any issue.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the Service after changes constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions about billing, cancellations, or refunds:
At Adject (“Adject”, “we”, “us”, or “our”), we want you to have a great experience using our AI-powered tools.
Because generating images and videos incurs real-time infrastructure and third-party API costs, we apply the following refund and cancellation policy.
Please read this policy carefully before purchasing.
1. Subscription Plans
Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing cycle has started.
You may cancel at any time.
After cancellation, your plan will remain active until the end of the current billing period.
No additional charges will be applied after cancellation.
Annual Subscriptions
Annual subscriptions are billed upfront.
We offer a 7-day refund window for annual plans only if:
The request is made within 7 days of purchase, and
Total usage does not exceed 10 image or equivalent generation credits.
After this period or usage threshold, annual subscriptions are non-refundable.
2. Credit-Based Purchases & Add-Ons
Purchased credits (including add-on or bulk credits) are non-refundable once delivered to your account.
Credits do not expire unless otherwise stated.
Unused credits cannot be exchanged for cash or refunded.
3. Exceptional Circumstances
We may consider refunds on a case-by-case basis in limited situations, including:
Duplicate or incorrect charges caused by a billing error
Verified unauthorized transactions
Critical technical issues that prevent use of the Service despite reasonable troubleshooting with our support team
Refunds are not guaranteed and are evaluated individually.
4. How to Request a Refund
To request a refund, please contact us at:
Include the following information:
Your account email address
Transaction ID or invoice number
A brief explanation of the issue
We aim to review refund requests within 5 business days.
If approved, refunds are issued to the original payment method and typically appear within 7–10 business days, depending on your bank or payment provider.
5. Chargebacks & Disputes
Initiating a chargeback without contacting Adject support first may result in:
Temporary suspension of your account
Permanent loss of credits or access in cases of abuse
We strongly encourage reaching out to us directly so we can help resolve any issue.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the Service after changes constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions about billing, cancellations, or refunds: